At Pinnacle People, we are focused on getting our customers back into work and providing them with the skills they need to gain lasting employment. We work in partnership with local communities to deliver sustainable outcomes that go beyond simply finding people a job.


Set up in 2008, we quickly established ourselves as a reliable supplier to the Department for Work and Pensions (DWP), becoming a prime contractor to DWP via the Jobcentre Plus Support Contract.


We have an outstanding reputation for consistently providing high levels of service and possess a deep understanding of the communities we serve. By building strong relationships with local partners, we have been able to deliver excellent results to date and we will continue to do so.


We go beyond finding work for our customers; we work with them to improve their lifestyle and living standards, for good.


Our values

We consider work to be the route out of poverty, and this belief is at the core of all Pinnacle People activity. We are professional, flexible, successful and passionate about what we do. We put people at the heart of our business and work in partnership with local communities, delivering sustainable outcomes that help improve their lifestyle and living standards. Our core values are:

  • Respect
  • Involve
  • Trust
  • Challenge
  • Deliver Excellence


Our track record

We have established ourselves as a respected and high-performing provider of welfare-to-work programmes, helping more than 15,000 long-term unemployed customers to find work since 2009.


We successfully deliver back to work programmes as both a prime contractor and as a respected partner of choice, operating as a subcontractor with a wide range of prime contractors. We work with a range of customers and communities, providing support to help them move closer to the world of work. Our support isn’t always immediately work focused and, through our ‘life’ interventions, we support customers to resolve issues including health, finance, social isolation and education.


We use an array of measures and interactions to better enable our customers to engage with mainstream provision through local authorities and other agencies such as Jobcentre Plus. We deliver a variety of programmes as a prime contractor, including the New Enterprise Allowance scheme where we provide specialist support that enables unemployed customers to start their own businesses.


We also deliver a range of community-led programmes to young unemployed people aged 16-24, engaging with them in their communities, on their terms and progressing them towards employment. We deploy street-level engagement strategies, working alongside our sister company Pinnacle PSG in community locations, youth clubs and housing services, to deliver community events that will engage and enthuse young people.